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ACCESSIBILITY STATEMENT

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Liberation Vacations is committed to making our website and travel information as accessible and inclusive as reasonably possible.

We want everyone to be able to explore our holidays, find the information they need and contact us easily, regardless of ability, disability, technology or how they choose to access our website.

Our Commitment

We aim to design, maintain and improve the Liberation Vacations website with accessibility in mind.

Where reasonably possible, we aim to follow recognised accessibility best practices, including the principles of the Web Content Accessibility Guidelines (WCAG) 2.2.

Our aim is for the website to be:

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  • Easy to navigate and understand

  • Usable with keyboard navigation

  • Compatible with common assistive technologies

  • Clear and readable

  • Structured using appropriate headings

  • Designed with sufficient colour contrast

  • Supported by alternative text for meaningful images

  • Usable when text is enlarged or the page is zoomed

  • Accessible across commonly used computers, tablets and mobile devices

Accessible Travel

We understand that accessibility does not stop with our website.

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If you have accessibility requirements relating to a holiday, cruise, hotel or other travel service advertised by Liberation Vacations, please contact us before booking or as early as possible.

We will do our best to provide relevant information and, where we are acting as a travel agent, communicate accessibility requirements to the appropriate travel provider.

Requirements may include:

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  • Step-free or wheelchair access

  • Accessible cabins or hotel rooms

  • Mobility requirements

  • Assistance when boarding or disembarking

  • Accessible bathroom facilities

  • Dietary requirements

  • Hearing or visual accessibility requirements

  • Assistance relating to other accessibility needs

 

The facilities available will depend on the particular ship, hotel, venue, transport provider or other supplier.

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Where a third-party supplier provides the travel service, the availability and suitability of accessible facilities are ultimately determined by that supplier.

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We therefore encourage customers with specific accessibility requirements to discuss them with us before confirming a booking.

Virgin Voyages Group Cruises

Where you join a Liberation Vacations group sailing aboard Virgin Voyages, the cruise and onboard facilities are provided by Virgin Voyages.

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If you require an accessible cabin, mobility assistance or other accessibility arrangements, please let us know when enquiring or booking wherever possible.

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As your First Mate/travel agent, we can help you identify the appropriate information or communicate with Virgin Voyages where necessary.

Third-Party Websites

Our website may contain links to third-party websites, including cruise lines, hotels, travel providers and booking platforms.

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Liberation Vacations does not control the accessibility of these external websites and cannot guarantee that they meet the same accessibility standards as our own website.

Known Limitations

Although we aim to make our website accessible, some content or functionality may not yet fully meet our intended accessibility standards.

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This may include content supplied or embedded by third parties.

We continually aim to identify and improve accessibility issues as our website develops.

Alternative Formats

If you have difficulty accessing information on our website, please contact us.

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Where reasonably possible, we will try to provide the information you need in an alternative accessible format or assist you directly.

Feedback and Assistance

Accessibility is an ongoing process and we welcome feedback.

If you:

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  • Have difficulty using any part of our website

  • Find content that is difficult to read or understand

  • Encounter an accessibility barrier

  • Need information in a different format

  • Have accessibility requirements relating to one of our holidays

 

please contact us and tell us how we can help.

Liberation Vacations

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Email: [insert email address]
Telephone: [insert telephone number, if applicable]
Website: [insert website address]

 

When reporting a website accessibility problem, it is helpful if you can tell us which page you were using, what went wrong and, where relevant, which device, browser or assistive technology you were using.

Our Approach to Inclusion

Liberation Vacations is built around freedom, inclusion and giving adults the opportunity to travel in an environment where they can feel comfortable being themselves.

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We want that principle to extend to accessibility too.

We will continue to review our website and services as Liberation Vacations grows, with the aim of removing unnecessary barriers and making our travel experiences accessible to as many people as reasonably possible.

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